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Another day when having the Office Manual saves me from being the bad guy. I do not believe staff set out to make life difficult but we all learn from past errors. You know those times when you are really busy, and only half listening, when a member of your TEAM approaches you and ask, […]

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It is a question I ask practices all the time. New patient no show rates are tied directly , in my opinion, to how the inital call is being handled. I would never want the person who handles the checking in and out of patients, scheduling, collecting and fielding phone calls, to be the same person who […]

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I was in Costco a few monthe ago and saw a satelite clock with time, date and weather information.  It was under $30.  I grabbed it for the office.  It has a remote sensor that you can put outside or in the reception room to monitor the temperature and humidity. No wires, it communicates by radio […]

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Most practices use a contact sheet to record New Patient information and to make notes regarding the initial phone conversation with the patient. The key here is building a relationship with the patient before they ever enter your office. Make the contact sheet a color, other then white, so it is obvious to everyone that […]

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Once again today as I utilized this great technology,caller ID, I realized how nice it is not to get blindsided by not knowing whose calling. It kind of makes answering the phone a contest, to not let the caller get to you because you already are prepared. It is well worth checking out .

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Hello to all. My name is Corine Leech and I am the “Office Manager” (I hate titles), of Dr. Thomas Hedge in Cincinnati Ohio. I am also the New Patient Treatment Coordinator and do all the case presentations in our office. I have many years in the dental field and hope to share with you […]

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