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Another day when having the Office Manual saves me from being the bad guy. I do not believe staff set out to make life difficult but we all learn from past errors. You know those times when you are really busy, and only half listening, when a member of your TEAM approaches you and ask, what seems like a simple questions, and you without thinking, give a quick answer to get rid of them. Later you find out what you agreed to and the implications on the entire TEAM. With an Office Manual in place that is less likely to happen. You need to cover all the bases in the Manual. As simple as arrival times and as complex as maternity leave, it needs to be documented. For those of you who have been practicing for awhile, remember all the little situations that made you uncomfortable and have rules in place to keep from being put in those situations again.It happened in our office today and boy the Office Manual saved the day again and there were no hard feelings. Every member of the TEAM should have their own copy and get updates as they are needed.