Practice management programs in dentistry are supposed to bring efficiency, precision, and convenience to the administrative and clinical side of a practice. Type "dental practice management software" into Google, and you’ll find 2.6 million results. How on earth are you supposed to know which company has the right PMP for you? You need to consult the experts…so we’re glad you’re here. If you’re considering integrating a PMP into your practice, we want to help you make a wise decision. Our own blogger and accomplished dental expert, Dr. John Cranham, has used Dentrix for 13 years and claims that it has worked well for his practice. He says, in regards to PMPs, "The reality is that the paperless office is here. It will save young dentists in staff and time, and they will be more productive with the one that fits them best."
So, first and foremost, you need to choose one that works for you… What does your practice need from a PMP? Is ease of use a number-one priority? If not, what is? Do you want a server-based program? Will you use all of the features the software offers? PMP capabilities may include any combination of the following, and then some:
- Administrative capabilities
- Appointment scheduling
- Recall reports
- Insurance claims
- Fee schedules
- Financial recordkeeping
- AC/AR
- Many reporting features
- Goal setting for team members
- Electronic hard and soft tissue charting
- Digital X-ray records
- Clinical notes
- Treatment planning
- Patient education
- Digital prescription writer
- Lab case tracking
- Reporting features
Many companies offer a free demo, screen shots, and informative websites that will help you find your ideal PMP. Also, consult your peers; if you have used a practice consultant, find out which PMP he/she suggests and why. Do your homework, take notes, and take your time. You’ll need to get your team pumped up for the transition. They will be key to implementing and maintaining the new PMP. If they lack dedication to the project, you may end up trying to hawk your practice management software on e-bay!
When you find the system that’s right for you, expect a learning curve, lots of training, and significant time investment, as well as an expense for the required technology if your office is not already equipped. Dr. Theodore Hadgis, a dentist with a longstanding reputation and a practice in Pointe Woods, Michigan, says in his article, "Digital Odyssey" (DPR 2007), "A word of advice: Resist the urge to fill in a paper chart and then complete the e-chart later. This doubles the work. Once your team is proficient in these tasks, choose a start date and don’t look back."
Here are some more resources to help you with your PMP adventure: