After I posted the photo below I decided to offer some real help with this link to Extreme Tech. The advice is mostly common sense but worth considering.
Ten Tips: How to Get What You Want from Tech Support
Whether your tech support contact is some clueless, minimum wage kid in Bangladesh or a talented techie in Texas, getting what you need from a call or a chat can be a challenge. Here’s how to win the Tech Support game every time.
ExtremeTech – Deep technology for enthusiasts and professionals.
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