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A remote access program allows users to log into the office computer from anywhere with an Internet connection. This allows team members to telecommute. For example a staff person could do collection calls from home or confirm appointments or run reports. Remote access also allows the dentist to deal with after-hours emergencies with the patient’s chart right there. The dentist could make chart notes and even schedule an appointment from home.

The best known, and still very good remote access option is pcAnywhere. This is a software solution that allows users to set up remote systems. Other options are web based systems like GoTo my pc. This type of system can be used from any computer and does not require any special software, just an Internet browser.