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One of my employees in the Dental Technology Division just found out something that may help a lot of practices who experience new networking problems as they upgrade their computer systems.  As an example he gave me the lowdown on PracticeWork’s BTRIEVE errors.

Scores of PracticeWorks users have seen these.  They typically look like "BTRIEVE ERROR: While attempting to access F:PWORKSDataCHTHIST.DAT   – a fatal Btrieve error occurred:  (error code = 3006, op = 15)"

A common cause is that the network connection is dropping out.  Make sure that the 15 minutes automatic timeout on your server is disabled (net config server) AND that your server is not able to "turn power off" of your servers network interface card to save energy (this is the default).  There are a number of other checks (about 28 of them) but these two are easy to fix,  require just a few minutes of your time, and will eliminate most problems related to network dropout problems with PracticeWorks.

TIP:  If you occassionally see a "little red x" on your mapped drive icons (as viewed in the "My computer" browser, then you probably have one or both of these problems.   Contact us at  www.jamesonmanagement.com if you have questions or need further assistance.