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Dr. Tom Hedge interviews Dr. Rick Coker of Tyler, Texas. This 38 minute interview covers Dr. Coker’s practice and his incorporation of the NTI into restorative treatment and headache treatment. www.nti-tss.com Download The Podcast Interview

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I am always interested in how many offices offer a New Patient Tour to their new clients. Many times I hear, “well we are a small office they won’t need a tour.” WRONG!!! The purpose of the office tour, is not to show them around but IS to create value in your practice and the Team […]

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Another day when having the Office Manual saves me from being the bad guy. I do not believe staff set out to make life difficult but we all learn from past errors. You know those times when you are really busy, and only half listening, when a member of your TEAM approaches you and ask, […]

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It is a question I ask practices all the time. New patient no show rates are tied directly , in my opinion, to how the inital call is being handled. I would never want the person who handles the checking in and out of patients, scheduling, collecting and fielding phone calls, to be the same person who […]

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Genr8Tnext will be holding a meeting in Dallas, at the Gaylord Texan Resort in October.  This meeting will have two days of tradional and out-of-the box marketing ideas.  From web, to print, to radio, TV and other great meduims.  GenR8Tnext brings fun into learning.  These are the most fun meetings, bar none.  More information at […]

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