Dr. Richard Rosenblatt didn’t like being made out to be the bad guy when it came to financial policies for his business dealings with patients. In Dentaltown (February 2008), his article “My Financial Policy Helped Me Become the Good Guy” shares how his internal and external financial policies take the bad guy problem out of the picture. Dr. Rosenblatt suggests three steps: create an internal policy that covers emergency, insurance, cancellations, discounts, and absent third parties; then create a payment options form to use during treatment planning and fees discussions; and finally, train your team how to effectively use the payment options form – also post it on your website. For the full story, turn to page 68 in this month’s Dentatown issue.
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